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Team Lead - Tracking Operations

Company: MOHAMMED ENTERPRISES TANZANIA LTD
Apply Before: Mar 19, 2023

Job Detail

  • Location:
    Dar es Salaam, Tanzania
  • Company:
    MOHAMMED ENTERPRISES TANZANIA LTD
  • Type:
    Contract (Fixed Term)
  • Career Level:
    Mid-Career Professional
  • Positions:
    2
  • Experience:
    5 - 10 Years
  • Education:
    Bachelors
  • Profession:
    IT (Programming)
  • Industry:
  • Remuneration (Net):
    TZS
  • Date Posted:
    Nov 12, 2022

Job Description

  • Learn the Vehicle tracking web application and mobile app.
  • Handle and monitor the work of the team of Customer Care, Control Room, and Field Coordinator.
  • Should be adept in handling and helping customers and maintain a pleasing attitude – at times even outside office hours.
  • Provide training to external and internal customers on the usage of Vehicle tracking applications and reporting.
  • Learn the full operation of the internal helpdesk for handling day-to-day team operations.
  • Ensure that new devices request & checkup requests through tracking helpdesk, email, or phone from all units/customers are updated in the local helpdesk system and information to the field coordinator.
  • Check the inventory status of the devices with the help of the control room operator based on the calls received.
  • Communicate & follow up on all the complaints with the field coordinator and operations manager for the proper allocation of the technicians (update the allocation in the helpdesk system)
  • Communicate through e-mails, calls, and messages with all divisions/customers and the internal team for work coordination.
  • Ensure all the documents (like job cards, inventory, vouchers, etc.) are filled systematically and regularly.
  • Ensure the helpdesk calls are closed with correct inventory details.
  • Be self-updated and inform all new updates in the tracking system to unit heads & Tracking operators and provide additional training as and when required.
  • Ensure the team checks the daily reports & follow-up the problems with the divisions. Take the help of the operations manager wherever necessary. Update the information in the helpdesk system.
  • Maintain proper records for vehicles & device transfers.
  • Maintain proper records for vehicles in Workshop.
  • Prepare and update the Helpdesk Issues tracker on a daily basis.
  • Highlight any issues that require special (or immediate) attention from the Operations manager.
  • Prepare and share daily and monthly tracking-related reports with the operations manager.
  • Verify the monthly reports from the divisions/units/branches and do the necessary analysis.
  • As the job requires constant contact with customers, should be open to responding to their queries outside of office hours as well. Shall practice flexibility to lend a hand wherever needed.

Skills Required

  JOB EXPIRED
  Register To Apply

Company Overview

MOHAMMED ENTERPRISES TANZANIA LTD
Dar es Salaam, Tanzania
2 Current Jobs Openings

MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufa... Read More

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