Support Engineer

Company: MOHAMMED ENTERPRISES TANZANIA LTD

Apply Before: Jul 30, 2026

Job Detail

Location:

Dar es Salaam, Tanzania
Company:

MOHAMMED ENTERPRISES TANZANIA LTD
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

1 - 3 Years
Education:

Bachelors
Profession:

IT (Hardware / Networking)
Industry:

Fast Moving Consumer Goods (FMCG)
Remuneration (Net):

TZS
Date Posted:

Apr 29, 2026

Job Description

Technical Support:

Serve as the first point of contact for all IT-related issues through phone, email, or ticketing system.
Provide basic troubleshooting support for desktops, laptops, printers, email, and software applications.
Install, configure, and maintain computer systems and peripherals.
Assist users with password resets, login issues, and account access requests.
Escalate unresolved or complex issues to L2 / senior support teams.
Support users with Microsoft Office, browsers, and common business applications.

Ticket Management:

Log, track, and update support tickets in the ticketing system.
Ensure timely response and resolution as per defined SLAs.
Follow up with users to confirm issue resolution.

IT Operations:

Perform routine system checks and basic monitoring.
Support network connectivity issues such as Wi-Fi, LAN, and printer access.
Assist in antivirus updates, patching, and system maintenance.
Support onboarding/offboarding activities including device setup and account creation.

Skills Required

Company Overview

MOHAMMED ENTERPRISES TANZANIA LTD

Dar es Salaam, Tanzania

16 Current Jobs Openings

MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufa... Read More

Job Detail

Support Engineer

Job Detail

Job Description

Skills Required

Company Overview

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