IT Support & Systems Administrator

Company: Mo Finance Corporation Ltd

Apply Before: May 30, 2026

Job Detail

Location:

Dar es Salaam, Tanzania
Company:

Mo Finance Corporation Ltd
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

3 - 5 Years
Education:

Bachelors
Profession:

Accounting / Finance / Taxation / Auditing
Industry:

Accounting / Finance / Taxation / Auditing
Remuneration (Net):

TZS
Date Posted:

Mar 16, 2026

Job Description

Provide first-line technical support to all users across offices and remote locations.
Log, track, and resolve IT incidents and service requests in the IT ticketing system according to defined SLAs.
Monitor and manage user access, password resets, and account provisioning in Active Directory.
Conduct user training and support for systems and applications as needed.
Provide first-line support for Loan Management System (LMS), Core Banking System (CBS), and GPS tracking software.
Troubleshoot software issues, liaise with vendors for escalation, and coordinate upgrades or patches.
Assist in user acceptance testing (UAT) during system updates or rollouts.
Maintain inventory of IT assets, including computers, servers, network devices, software licenses, peripherals, and mobile devices.
Track asset lifecycle: procurement, deployment, maintenance, and decommissioning.
Conduct periodic asset audits and reconcile with inventory records.
Monitor and maintain network devices, firewalls, switches, and ISP connectivity.
Manage antivirus/endpoint security, ensuring all systems are protected and compliant with IT security policies
Support CCTV, NVR, and IP PABX systems, ensuring operational reliability.
Assist in enforcing security policies, including access control, MFA, and RBAC.
Conduct periodic user account reviews, access audits, and compliance checks.
Ensure accounts are provisioned and deprovisioned in accordance with company policies and security standards.
Maintain response and resolution times as defined in the Service Level Agreement (SLA).
Escalate unresolved or high-priority incidents promptly to IT Manager or external vendors.
Track SLA compliance, report on performance metrics, and identify areas for improvement.
Maintain up-to-date documentation for systems, configurations, incidents, and procedures.
Provide monthly reports on ticket resolution, SLA adherence, and IT performance metrics.
Assist in audits by providing system logs, incident records, and compliance documentation Maintain response and resolution times as defined in the Service Level Agreement (SLA).
Escalate unresolved or high-priority incidents promptly to IT Manager or external vendors.
Track SLA compliance, report on performance metrics, and identify areas for improvement

Skills Required

Company Overview

Mo Finance Corporation Ltd

Dar es Salaam, Tanzania

21 Current Jobs Openings

MO Finance Corporation Ltd is a non-deposit taking microfinance institution incorporated under the Companies Act of 2002 and licensed by the Bank of Tanzania under the Microfinance Act 2018 (Cap. 407) and its regulations of 2019. The company opera... Read More

Job Detail

IT Support & Systems Administrator

Job Detail

Job Description

Skills Required

Company Overview

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