IT Support & System Administrator

Company: MO ASSURANCE COMPANY LTD

Apply Before: Feb 28, 2026

Job Detail

Location:

Dar es Salaam, Tanzania
Company:

MO ASSURANCE COMPANY LTD
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

1
Experience:

1 - 3 Years
Education:

Bachelors
Profession:

IT (Hardware / Networking)
Industry:

Insurance
Remuneration (Net):

TZS
Date Posted:

Dec 15, 2025

Job Description

Provide first-line technical support to all users across offices and remote locations.
Log, track, and resolve IT incidents and service requests in the IT ticketing system in accordance with defined SLAs.
Monitor and manage user access, password resets, and account provisioning in Active Directory.
Conduct user training and provide support for systems and applications as required.
Provide first-line support for the Loan Management System (LMS), Core Banking System (CBS), and GPS tracking software.
Troubleshoot software issues, liaise with vendors for escalations, and coordinate system upgrades or patches.
Assist in User Acceptance Testing (UAT) during system updates or new rollouts.
Maintain an inventory of IT assets, including computers, servers, network devices, software licenses, peripherals, and mobile devices.
Track the asset lifecycle, including procurement, deployment, maintenance, and decommissioning.
Conduct periodic asset audits and reconcile physical assets with inventory records.
Monitor and maintain network devices, firewalls, switches, and ISP connectivity.
Manage antivirus and endpoint security to ensure all systems are protected and compliant with IT security policies.
Support CCTV, NVR, and IP PABX systems, ensuring continuous operational reliability.
Assist in enforcing security policies, including access control, multi-factor authentication (MFA), and role-based access control (RBAC).
Conduct periodic user account reviews, access audits, and compliance checks.
Ensure user accounts are provisioned and deprovisioned in line with company policies and security standards.
Maintain response and resolution times as defined in the Service Level Agreement (SLA).
Escalate unresolved or high-priority incidents promptly to the IT Manager or external vendors.
Track SLA compliance, prepare performance reports, and identify areas for continuous improvement.
Maintain up-to-date documentation for systems, configurations, incidents, and procedures.
Prepare and submit monthly reports on ticket resolution, SLA adherence, and IT performance metrics.
Support internal and external audits by providing system logs, incident records, and compliance documentation.

Skills Required

Company Overview

MO ASSURANCE COMPANY LTD

Dar es Salaam, Tanzania

3 Current Jobs Openings

MO Assurance Company (MOA) which started its journey as Golden Crescent Assurance, is the first step into the Financial Services sector by the promoters of METL (Mohammed Enterprises Tanzania Limited) Group of Companies. METL is a household name i... Read More

Job Detail

IT Support & System Administrator

Job Detail

Job Description

Skills Required

Company Overview

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