Customer Care Executive - Tracking Division

Company: MOHAMMED ENTERPRISES TANZANIA LTD

Apply Before: Jun 29, 2022

Job Detail

Location:

Dar es Salaam, Tanzania
Company:

MOHAMMED ENTERPRISES TANZANIA LTD
Type:

Full Time / Permanent
Career Level:

Mid-Career Professional
Positions:

2
Experience:

1 - 3 Years
Education:

Diploma
Profession:

Customer Service
Industry:
Remuneration (Net):

TZS
Date Posted:

May 10, 2022

Job Description

Learn the Vehicle tracking web application.
Adept in handling and helping customers and maintaining a pleasing attitude.
Provide training to the tracking operators, tracking supervisors and unit heads on the usage of Vehicle tracking application and reporting.
Receiving new devices request & checkup request through tracking helpdesk, email or phone from all units/customers and update in the local helpdesk system and inform to field coordinator.
Check the inventory status of the devices with the help of control room operator based on the calls received.
Communicate & follow-up all the complaints with field coordinator and operations manager for the proper allocation of the technicians (update the allocation in helpdesk system)
Communicate through e-mails & calls with all divisions/customers and internal team for work co-ordination.
Filing of all the documents (like job cards, inventory, vouchers etc.) systematically and regularly
Close the helpdesk calls with inventory details.
Inform all new updates in tracking system to unit heads & Tracking operators and provide additional training as and when required.
Check the daily reports & follow-up the problems with the divisions. Take help of operations manager wherever necessary. Update the information in the helpdesk system
Maintain proper records for vehicles & devices transfers.
Maintain proper records for vehicles in Workshop.
Prepare and update the Helpdesk Issues tracker on a daily basis.
Highlight any issues that require special (or immediate) attention to the Operations manager.
Prepare and share consolidated and other tracking related reports to operations manager.
Verify the monthly reports from the divisions/units/branches and do the necessary analysis.
Shall practice flexibility to lend a hand wherever needed.

Skills Required

JOB EXPIRED

Company Overview

MOHAMMED ENTERPRISES TANZANIA LTD

Dar es Salaam, Tanzania

4 Current Jobs Openings

MeTL Group is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country, in areas as diverse as trading, agriculture, manufa... Read More

Job Detail

Customer Care Executive - Tracking Division

Job Detail

Job Description

Skills Required

Company Overview

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