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Control Room Officer Cum Technician

Company: Mo Finance Corporation Ltd
Apply Before: May 30, 2026

Job Detail

  • Location:
    Mwanza, Tanzania
  • Company:
    Mo Finance Corporation Ltd
  • Type:
    Full Time / Permanent
  • Career Level:
    Mid-Career Professional
  • Positions:
    1
  • Experience:
    1 - 3 Years
  • Education:
    Bachelors
  • Profession:
    Operations
  • Industry:
    Accounting / Finance / Taxation / Auditing
  • Remuneration (Net):
    TZS
  • Date Posted:
    Mar 16, 2026

Job Description

  • Monitor New GPS installations and checkup/device replacement information and post them into the system daily.
  • Check all new devices working properly and co-ordinate with the vendor/technical team.
  • Daily reporting of GPS installations & Device check/device replacements.
  • Monitor the alerts and non-responsive devices on a real-time basis and coordinate with vendor/field recovery team as necessary.
  • Coordinate and follow-up with internal team to ensure rectification and root cause analysis of vehicle GPS not responsive, as well as vehicles that send other actionable alerts.
  • Immobilize the vehicles when needed and based on requests from superiors or as per the SOP – if immobilizer was installed.
  • Provide support to the technicians, supervisors and unit head whenever required.
  • Generate and send the periodical reports and control room related reports as per the request and requirement of the operations & management team.
  • Support to field coordinator on allocation of technicians and ensure smooth operation
  • Proactive and flexibility to manage and multitask, wherever needed and be innovative
  • Go to Market - whenever Required with Technician, GPS Service provider or with recovery team.
  • Periodic visits to Plant and vendor to ensure checks and balances and provide guidance related to GPS.
  • Maintain record for all GPS and relay inwards and outwards, ensure to publish the report on a weekly basis
  • Create Geo fencing for all vehicles, ensure alerts and critical matters are reported to the management
  • Prepare offline device reports on daily basis for Morning and Evening, ensure coordination to get the GPS online.
  • Respond to customers, agents
  • Monitor all GPS are working online, in case of technical or device issue make arrangements to get it checked (repair or replacements need to be done).
  • Open to having flexible and job rotation, movement and responsive to assigned tasks, taking critical matters with sound decision-making skills
  • Install GPS devices: Install GPS tracking devices in vehicles as required, ensuring proper functionality.
  • Conduct checkups and troubleshooting: Perform regular checkups and troubleshoot devices that are not generating data to ensure optimal performance.
  • Assist with root cause analysis: Support the tracking team in identifying and analyzing the root causes of technical issues related to GPS devices.
  • Report device tampering: Notify customers and supervisors immediately if any tampering with devices is detected.
  • Collect equipment from the office: Gather configured GPS devices, SIM cards, and necessary accessories from the office prior to installations.
  • Complete job cards: Fill out job cards with required details, obtain necessary signatures for installations and checkups, and submit them accordingly.
  • Inform relevant teams: Communicate new installations and checkup details to the control room and technical team to keep everyone updated.
  • Customer Service: Contacting clients and organizing trackers’ service and/or replacement for the bikes whose trackers are malfunctioning.
  • Analysis: Assist the Tracking team in the root cause analysis of reported issues, highlight any device tampering issues to Tracking supervisor, HOD & Tracking team
  • Share installation updates: Provide installation information to tracking supervisors and unit heads for better coordination.
  • Reporting: Daily reporting of GPS installations & Device check/device replacements.
  • Confidentiality: Delivering the highest-level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential
  • Maintain toolkits and inventory: Keep toolkits organized and maintain accurate inventory records of all equipment and accessories.
  • Record Keeping: Maintaining proper information logs and submitting to assigned supervisor all with GPS

 

Skills Required

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Company Overview

Mo Finance Corporation Ltd
Dar es Salaam, Tanzania
21 Current Jobs Openings

MO Finance Corporation Ltd is a non-deposit taking microfinance institution incorporated under the Companies Act of 2002 and licensed by the Bank of Tanzania under the Microfinance Act 2018 (Cap. 407) and its regulations of 2019. The company opera... Read More

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